Questions, Questions, Questions . .

I am sure you have a couple, take a look at this list of frequently asked questions and see if yours has been answered below. If not, please do not hesitate to contact me and I will give you the answers you seek!

WHERE ARE YOU LOCATED
Banana j Creations is located in beautiful one day, perfect the next, Queensland, Australia. Should, you be a Noosa Hinterland local, pick up is more than welcome. Banana j Creations does sent items Internationally, please contact me for a courier quote.

WAIT TIMES
Each item at Banana j Creations is hand made upon ordering with waiting generally at the 4 week mark give or take. Peak Times such as Christmas or after Media Promotion, the wait times peak at 6 weeks. Your order confirmation will tell you what the current wait time is – use this as a guide only. Should you require your order for a specific date, I would suggest the Rush Service.

RUSH SERVICE
For those of you who “Need it NOW”, I do offer a RUSH SERVICE for an additional cost of $35 first item, $10 each additional item.  A RUSH SERVICE on tee pee incurs a $35 per tee pee charge.  The rush service will ensure you order is sent out within 7 Business days plus shipping.

PAYMENT
The website automatically takes payment for your order via Paypal.  PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online.

Please contact me before you place your order should you wish not to use the PayPal site and to pay via: Direct Deposit. Please note that payment via direct deposit generally takes a few days to be completed, your order will not be shipped out until payment has been confirmed. Personal cheques must be clear before your order will be shipped as well. Payment via these routes must be made within 7day and your order will not be started until this has been confirmed.

POSTAGE
Once Payment has been confirmed your order will be sent to you via Regular Australia Post prepaid satchel. Should you wish your order to be sent Registered or Express Post, please inform me for I do not take any responsibility for lost, stolen or damaged items. There will be an additional charge for these above services.

Tee Pee Play Tents must be sent via courier due to length size and is generally around  $28-$32. The postage costs quoted on the website are based on major cities and regional centres. Rural or remote address may incur additional charges.

*****There will be an Authority to Leave in a Place safe to do so marked on your parcel. This will ensure you do not receive any additional courier charges for re-delivery if you are not home. If you would like to sign for your parcel please inform me and I will advise the courier company. Providing a Business Address for the courier delivery is by all means the best and safest option. Please note BANANA J CREATIONS DOES NOT TAKE ANY RESPONSIBILITY FOR LOST, STOLEN OR DAMAGED ITEMS. Should you wish to insure your order, please let me know asap.

INTERNATIONAL ORDERS
Banana J Creations is located in the Noosa Hinterlands, Australia. All prices including shipping are based on AUSTRALIA ONLY. Banana J Creations does sent items all over the world, please contact me for postage quotes BEFORE ordering. The Payment gateway for Banana j Creations International orders is PAYPAL. Paypal will take care of the currency exchange rates.

TEE PEEs
Banana j Creations tee pees are all a 5 pole pentagon design. You have the option of commercial grade pvc poles. These are lightweight, durable, flexible and the ultimate in safety for they will not break, splinter or rust. Should you be after a more traditional tee pee look, I do offer a chain of custody, environmentally friendly wooden pole option.

TEE PEE SIZING
The Standard Tee pee measures:

-140cm from side to side
-140cm from front to back
-135cm internal  height
-175cm total pole height,

*by folding over the back middle pole onto one of the side poles, you tee pee becomes a 100cm x 100cm square base giving you the best of both world.

The MINI measures
60cm from side to side
-55cm from front to back
-75cm internal  height
-105 pole height

The XL tee pee / Bed Canopy
-180cm side to side
-180cm front to back
-180cm internal height
-2.4m total pole height

The tee pees are great for newbies starting to crawl, nearly ones practicing their hide and seek skills, toddlers learning to pretend play right through to older children just looking to own bit of realestate.

WHY NO BASE POLES?
Feedback from many customers have told me that they found the base poles made set up difficult, were actually not needed and caused a tripping hazard for little ones. What is great about the Banana J design, the tee pee open and closes like an umbrella, making it easy to set up here there and everywhere!!

FABRIC SELECTION CUSTOM MAKE
Luckily for you, everything on Banana J can be custom made, just send me your fabric and I will turn it into anything and everything you see on the site. Please contact me for material requirements for each item. Please note that I am unable to source fabric for you.

TEE PEE SET UP
Each Banana j Creations tee pee comes fully assembled all you have to do is remove it from the packaging and spready the poles out IN ORDER ensuring they FAN rather than CROSS. Here is a quick youtube video with my son Mathew age 7 setting up the tee pee (if he can do it, so can you).

Another quick video can be found here: https://www.facebook.com/bananajcreations/videos/1294493067228326/

*Please note: Tee Pee fabric colours may be slightly different due to the wide range of computer monitors and colour displays, however, you should consider the colour you see on your screen to be representational.